KajokuConnect

Sourcing Fee Refund Policy

Clear terms for sourcing fee payments, escrow protection, and refund requests

How Escrow Protects You

Sourcing fees are held securely in escrow. This means the funds are not released to the sourcer until the deal reaches the agreed progression stage.

If the deal does not proceed and a refund is approved in line with our refund policy, the funds can be returned. This provides added protection and transparency for investors.

What is a Sourcing Fee?

A sourcing fee is a payment made by an investor to access full deal details, contact the sourcer, and progress towards completing a property investment deal.

This fee compensates the sourcer for their work in identifying, packaging, and presenting the investment opportunity. It is separate from any property purchase costs.

When Refunds May Be Requested

Refund requests may be submitted while the sourcing fee remains held in escrow and the deal has not reached completion stage.

Refunds may be considered in circumstances including:

  • Material misrepresentation of property information
  • Sourcer becomes unresponsive or unable to fulfil their obligations
  • Deal becomes unavailable through no fault of the investor
  • Significant undisclosed issues discovered that fundamentally affect the viability of the deal
Refund Request Review Process

All refund requests are reviewed by KajokuConnect administrators to ensure fair and consistent application of this policy.

Step 1: Submit Request

Investor submits refund request with detailed reason

Step 2: Admin Review

Request reviewed against policy criteria and circumstances

Step 3: Decision

Approval or rejection communicated with explanation

Step 4: Processing

If approved, funds returned to original payment method

Important Limitations

Payment of a sourcing fee does not guarantee:

  • Deal completion or successful purchase
  • Profit, return on investment, or specific outcomes
  • Property condition, title, or planning permission status
  • Mortgage approval or financing availability

Refunds are not available when:

  • Escrow has already been released after deal completion
  • Deal has progressed to completion stage
  • Investor changes their mind without material justification
  • Market conditions change affecting deal viability
  • Investor's personal circumstances change
When Escrow is Released

Once a deal reaches the agreed completion milestone (as determined by KajokuConnect administrators), the sourcing fee is released from escrow to the sourcer(s).

After escrow release, refunds are no longer available as the sourcer has fulfilled their obligations and earned the fee.

If the deal involves multiple sourcers (primary and co-sourcer), the fee is automatically split according to the agreed percentages at the time of release.

Questions or Concerns?

If you have questions about this refund policy or need to discuss a specific situation, please contact our support team.

Last updated: December 31, 2025